Room bookings FAQs

Garden room conference table
Garden room
What are The Mill’s public opening hours?

We're currently open 9.30 am - 5.30 pm Tuesdays- Fridays, and 10 am - 2 pm on the weekends.

Can I book a room outside the public opening hours?

Yes you can! Please enquire for availability. When The Mill is not otherwise open, additional charges may need to be made to cover staff overtime.

Do you have charity or discounted rates?

As The Mill is itself a charity – we’re unable to guarantee discounts to other charities or non profit organisations.

Do you take a deposit?

If your booking is outside of our public hours we require a deposit. Your booking will not be confirmed until you have provided us with a completed Booking Form and deposit.

Full payment is required when you provide us with written confirmation, for which a receipt can be issued on request.

When do I need to pay in full?

The balance becomes payable no less than one full week prior to the hire date.

Do I get charged if I cancel?

In the event of cancellation, Hirers are liable for payment of charges as detailed below. Notification of cancellations should be made in writing and will be effective on the date received by The Mill. In the event of a cancellation, Hirers are liable for payment of charges as follows:

  • 20% of total charges for cancellations made within 7 days of meeting date
  • 50% of total charges for cancellations made within 2 days of meeting date
  • 100% of total charges for cancellations made less than 24 hours of meeting date

The Mill reserves the right to cancel bookings which we believe are counter to our charitable aims, or our responsibility to safeguard vulnerable groups and promote community harmony.

If The Mill is unable to honour your booking due to circumstances beyond its control, including due to changes to the Covid-19 guidance, we will offer you a refund or an alternative booking as applicable.

Do I need to carry out a risk assessment of an activity?

Hirers should carry out their own risk assessment of their activity. You can fill out our Risk Assessment Form.

Do I have to clean the space after my room hire?

Yes, The Mill asks all hirers to return the spaces to how they found them. This will include packing down and returning all furniture, sweeping/mopping any spillages and throwing away leftover food. Please ask for equipment at Reception.

Can I decorate the room?

Please check with us before hanging any decorations.  Please ensure that all decorations are taken down and taken away at the end of the event.

Can I provide my own alcohol?

Alcohol is not permitted at The Mill and there are no exceptions.